Below FAQ are some common concerns of our clients before purchasing the machine. If you have other questions, please just send it to sales@colorado-hitech.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the live chat with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 2-8 hours!
Pre Sale Questions
We are factory, which manufactures laser machines , with 20 years experience in laser machine's industry.
Since the machine value is high, firstly, you need to contact your credit card to check whether the amount had been exceeded your spend limit and confirm with your credit card bank all payment behavior is operated by yourself and you had difficulty in processing the payment.
Secondly, please don’t hesitate to contact us (sales@colorado-hitech.com) immediately we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.
1. Machine with the default configuration：
China Headquarter: 7-10 Business Days.Oversea Warehouse: 3-5 Business Days.
2. Customized Machine (Only Support Shippment From China Headquarter)
The average period of production: 7-10 Business Days.Shipping: 7-10 Business Days. (Notification: Customs clearance inspections will cause delays 2-3 days in logistics）
Yes,We offer 24/7 service
As long as you know how to design jobs in graphic software, it just takes 1 hour for you to become a master of laser machine.
You just need to do some tests to know what speed and power is good for different materials. Since we’ve provided some of the parameter library, it will save you more time.
Technical + Theme Questions
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.