Below FAQ are some common concerns of our clients before purchasing the machine. If you have other questions, please just send it to sales@colorado-hitech.com.
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If you have an issue or question that requires immediate assistance, you can click the live chat with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 2-8 hours!
Pre Sale Questions
We are factory, which manufactures laser machines , with 20 years experience in laser machine's industry.
Since the machine value is high, firstly, you need to contact your credit card to check whether the amount had been exceeded your spend limit and confirm with your credit card bank all payment behavior is operated by yourself and you had difficulty in processing the payment.
Secondly, please don’t hesitate to contact us (sales@colorado-hitech.com) immediately we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.
1. Machine with the default configuration：
China Headquarter: 7-10 Business Days.Oversea Warehouse: 3-5 Business Days.
2. Customized Machine (Only Support Shippment From China Headquarter)
The average period of production: 7-10 Business Days.Shipping: 7-10 Business Days. (Notification: Customs clearance inspections will cause delays 2-3 days in logistics）
Yes,We offer 24/7 service
As long as you know how to design jobs in graphic software, it just takes 1 hour for you to become a master of laser machine.
You just need to do some tests to know what speed and power is good for different materials. Since we’ve provided some of the parameter library, it will save you more time.
Machine: 2-year warranty（Except machine consumables）
Lifetime technical support for all our laser machines
We also keep spare parts in stock for quick replacement.
Product Related
We supply a full range of industrial laser machines, including:
- Fiber laser welding machines for metal joining
- Laser cleaning machines (pulsed and continuous) for rust, paint, and oil removal
- Fiber laser cutting machines for sheet metal processing
- Laser marking and engraving machines for logos, serial numbers, and fine engraving.
We also provide customized laser solutions to meet different industrial needs.
Our laser welding, cutting, and marking machines can process a wide variety of materials, including:
- Metals: stainless steel, carbon steel, aluminum, brass, copper, titanium
- Non-metals: plastics, wood, glass, ceramics, and more
The best machine type depends on your application, and our engineers will recommend the most suitable option.
Choosing between a fiber laser welding machine, pulsed laser cleaning machine, or fiber laser cutting machine depends on your material, application, and budget. Contact us with details about your project, and our sales engineers will provide free consultation and machine recommendations.